Controls Engineer

Description

G'day! You've found an opportunity that could define your next chapter.

Applicants must be Australian citizens and hold, or be eligible to obtain, an Australian Government Security Clearance, with the ability to successfully complete an Organisational Suitability Assessment.

More information regarding security clearances can be found at https://www.agsva.gov.au/

The Mission – Why This Program, Why Now?

You're joining at the defining moment of one of the most significant technology programmes Australia has ever undertaken.

This programme will build and operate the dedicated cloud giving Australia's national security community and its allies the capability to see more, share more, innovate and act faster than ever before.

The architectural decisions being made now — how we structure networking, implement security controls, and automate at scale — will shape how Australia's national security community operates for the next decade.

Your Role in the Story

Imagine being the person who keeps one of the world's largest and most critical information system infrastructures running at peak performance.

As a Data Centre Technician, you'll be the hands-on expert who ensures the physical backbone of the cloud never misses a beat. Every server you deploy, every cable you run, and every issue you troubleshoot directly enables Australia's national security community to operate with confidence.

This isn't just maintenance — it's mission-critical stewardship.

You'll apply your knowledge of computer architecture and the OSI model to solve complex, real-world problems. Your troubleshooting expertise will span server hardware, fibre optics, networking and beyond.

You'll join an expanding Infrastructure Operations team, with opportunities to build your skills across hardware, networking, Linux systems and large-scale operations.

Benefits

• Learning and development: AWS training and certification support, plus access to internal learning platforms.
• Health and insurance: Subsidised private health insurance premiums, with group salary continuance and life insurance provided at no cost to you.
• Military differential pay: Australian employees taking Defence Reserve leave may receive up to 52 weeks of military differential pay to help cover the difference in pay while serving.
• Employee Assistance Program: Free, confidential support 24/7 for you and your family, including mental health, financial coaching and legal support.
• Family-building benefits: Access to Maven for fertility treatment, adoption support, surrogacy and parenting coaching.
• Amazon Extras and employee discounts: Cashback and discounts across hundreds of retail, fitness, travel and lifestyle partners.

Key Job Responsibilities

You'll manage the lifecycle of physical data centre infrastructure, from deployment and ongoing maintenance through to equipment retirement.

Building and Deploying

• Install and configure racks in accordance with internal service level agreements.
• Plan, track and support infrastructure capacity requirements.
• Deploy and maintain cabling infrastructure.
• Support the expansion of critical cloud infrastructure.

Troubleshooting and Resolving

• Prioritise and resolve technical support tickets.
• Diagnose and repair server hardware, fibre optic and network issues.
• Act as an escalation point for complex infrastructure problems.
• Use Linux expertise to investigate and resolve server-level issues.

Incident Response

• Act as a technical point of contact during high-severity incidents.
• Coordinate with internal teams and remote engineers to restore services.
• Communicate incident progress and document resolutions.
• Participate in 24/7 shift rotations and on-call requirements.

Physical Infrastructure and Safety

• Safely handle equipment weighing up to 20 kg.
• Work in confined spaces and elevated locations where required.
• Follow established workplace health and safety procedures.
• Maintain high standards of equipment installation and cable management.

A Day in the Life

Your day could begin reviewing overnight support tickets, diagnosing a fibre connectivity issue, or replacing a failed server.

You might spend the morning deploying equipment, configuring racks and ensuring infrastructure meets AWS operational standards.

When a high-severity incident occurs, you'll work alongside engineers and infrastructure teams to identify the cause, restore services and document lessons learned.

You'll also contribute to capacity planning, infrastructure optimisation and operational handovers.

It's a practical, hands-on role where your technical expertise directly supports critical national capability.

About the Team

AWS is experiencing rapid growth, and onboarding will be dynamic.

New team members will gain experience across established and developing AWS data centres, rotating through different locations to complete training and prepare for their permanent deployment.

Important: This training period is expected to run for 6–12 months. Once training is completed, employees will relocate to their permanent data centre location.

Basic Qualifications

• Experience with network protocols including DNS, DHCP and TCP.
• At least 3 years of computer hardware experience, including troubleshooting and repairs.
• Knowledge of Linux/Unix administration.
• Valid and current driver's licence.
• Ability to participate in a 24/7 shift rotation.

Preferred Qualifications

• Experience working in a data centre environment, including racking and stacking equipment, cable management and hot/cold aisle containment.
• Experience with networking protocols and technologies including TCP/IP, Ethernet and Layer 2/Layer 3 networking.
• Experience with scripting languages such as Python, Perl or Linux Bash.

Acknowledgement of Country

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respects to Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

Inclusion, Diversity and Equity

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and require a workplace accommodation or adjustment during the application, interview or onboarding process, please visit:

https://amazon.jobs/content/en/how-we-hire/accommodations

If your country or region isn't listed, please contact your Recruiting Partner.